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Frequently asked questions
Honest answers to the questions travelers ask most. Still unsure? Our team is happy to help.
Yes. These are promotional resort packages offered at special rates in exchange for attending a short presentation. Because they’re promotional, they’re subject to availability and qualification criteria, and a specialist will confirm the details with you before anything is booked.
No. There is no obligation to purchase anything to enjoy your stay. The package simply asks that qualified guests attend a scheduled presentation during the trip.
Presentations are typically brief and are explained in full before you confirm. Your reservation specialist will give you the exact length and schedule so there are no surprises.
Promotional packages have basic eligibility requirements (for example, age, income, and attending as a household). Your specialist will review the specific qualification criteria with you so you know exactly where you stand.
In most cases, yes. Rescheduling is subject to availability and the terms of your offer. Reach out to us as early as possible and we’ll do our best to find new dates that work.
After you submit the inquiry survey, a reservation specialist will contact you to review availability, walk through the terms, and confirm your dates and next steps.
Promotional inventory is limited and can change. If your preferred dates or resort become unavailable, your specialist will offer the closest available options so your getaway can still happen.
Yes, absolutely, but please be mindful that for younger children, including toddlers, most presentations do not offer daycare. Please confirm with your specialist.